FAQ
If you don’t see your question here, reach out and we’ll be glad to help.
Do I need prior experience to start?
No. We recommend starting with Cold Process Foundations and Lye Safety Lab. These build the fundamentals for success.
What equipment is required?
A reliable scale, immersion blender, heat-safe mixing vessels, protective gloves and goggles, and lye-safe spoons/spatulas. We list specifics inside each course.
Are your recipes vegan?
Many are, and we include a Vegan Formulas course. Other courses may include animal milks; we always label content clearly.
How long do I have access to a course?
Courses provide ongoing access from the device you purchased with, subject to site availability. We recommend saving provided PDFs to your own storage.
Do you guarantee business results?
No. We provide tools and frameworks, not guarantees. Your outcomes depend on your own decisions and market conditions.
What about fragrance safety and IFRA?
We discuss conservative usage ranges and testing. Always verify supplier documentation and follow your local regulations.
Can I get a refund?
Refunds, if available, are described at purchase. Contact us with your order details to discuss options.
How do Followed items (Fallows) work?
Click “Follow” in the catalog to save a course in your browser’s local storage. Visit the Fallows page to manage the list on this device.